Chat support jobs in USA with visa sponsorship offer a gateway for foreign candidates to secure employment in a dynamic and rapidly growing field. With the rise of online communication and e-commerce in USA, the demand for chat support professionals has massively surged, making it an attractive option for individuals seeking opportunities abroad.
What’s more, the Chat support jobs in USA are readily available for foreign candidates, with many companies actively seeking multilingual individuals to cater to diverse customer bases. On average, entry-level chat support representatives can earn about $15 to $20 per hour, while experienced professionals or those with specialized language skills may command higher salaries.
Who is a Chat Support Professional?
A chat support professional is an individual who is responsible for providing assistance and resolving customer queries through online chat platforms. They play an important role in dealing with effective customer service, as they address concerns, and ensure customer satisfaction.
Average Salary of Chat Support Professionals in USA
The average salary for chat support professionals in USA is about $15.95 per hour and even more. Still, the average salary you earn varies depending on factors like your level of experience, the industry you work in, and the hiring employer.
Top Companies for Chat Support Professionals to Work within USA
| Top Companies in USA | Average Hourly Salary |
| Shopify | $15 – $20 |
| Microsoft | $16 – $22 |
| Salesforce | $15 – $20 |
| Zendesk | $15 – $20 |
| $16 – $22 | |
| $17 – $24 | |
| Apple | $17 – $24 |
| Amazon | $18 – $25 |
Highest Paying Cities for Chat Support Professionals in USA
Here are the highest paying cities in USA where a chat support professional can work and earn a decent pay:
| Highest Paying Cities | Average Yearly Salary |
| New York City | $58,240 |
| Los Angeles | $52,000 |
| Philadelphia | $49,920 |
| Houston | $49,920 |
| San Francisco | $62,400 |
| Seattle | $58,240 |
| Chicago | $49,920 |
| Atlanta | $49,920 |
| Boston | $52,000 |
| Dallas | $49,920 |
These are the highest-paying cities where you can work as a Chat support professional in the United States.
Duties of a Chat Support Professional
A Chat support professional has numerous duties that he/she carries out with many of them including:
- Responding to customer inquiries
- Resolving issues via available chat platforms
- Providing information of the product to customers
- Helping customers with troubleshooting assistance, and technical support
- Documenting every customer interaction
- Maintaining accurate records of every interaction and documentation
- Collaborating with team members to improve customer experiences
- Asking for feedback
- Selling the services and products
- Building a good relationship with the customers
- Following every procedure and policy
- Assisting other agents
- Processing the orders and transactions
- And many more
These are some of the basic duties performed by a chat support professional working in the United States.
Types of Chat Support Jobs in USA with Visa Sponsorship
Here are other types of chat support jobs you can work in USA with visa sponsorship:
Customer Support Representative
A Customer support representative is responsible for assisting customers with product-related inquiries and providing troubleshooting assistance.
Average Salary: $40,000 per year
Technical Support Specialist
Technical support specialists offer technical assistance and troubleshooting guidance to customers experiencing product-related issues.
Average Salary: $45,000 per year
Sales Support Associate
A Sales support associate helps the company provide pre-and post-sales assistance to their customers. These services include order processing, product recommendations, and issue resolution.
Average Salary: $54,000 per year.
E-commerce Support Specialist
An E-commerce support specialist assists their customers with every online purchase, order tracking, and account management on e-commerce platforms.
Average Salary: $49,000 per year
Software Support Engineer
A Software support engineer is responsible for providing tough technical assistance and troubleshooting support for software products and applications to clients.
Average Salary: $55,000 per year
Remote Customer Service Agent
Remote customer service agents deliver customer support services from their remote locations. They are responsible for handling inquiries and resolving issues of customers via chat platforms.
Average Salary: $45,000 per year
Product Support Specialist
While similar to many others, a Product support specialist specifically offers expertise and solutions on specific products or services, assisting customers with usage instructions, troubleshooting tips, and feature explanations.
Average Salary: $50,000 per year
Financial Support Analyst
A Financial support analyst assists customers with financial inquiries, including their account balances, transactions, and fraud prevention.
Average Salary: $56,000 per year
Benefits of Working as a Chat Support Professional in USA
Here are the competitive benefits that come with working as a Chat support professional in USA with visa sponsorship:
- Competitive salaries
- Opportunities for career growth and advancement
- Flexible work schedule
- Employee discount
- Paid sick time
- Paid time off
- Referral program
- Wellness Program
- Pet insurance
- Paid training
- Parental leave
- Health savings account
- Paid orientation
- 401(k)
- Employee assistance program
These are some of the best benefits you earn when you work as a chat support professional in USA.
Types of Visas for Chat Support Jobs in USA
The type of visa you apply for with a chat support job in USA includes the following:
H-1B Visa: For specialty occupations requiring a bachelor’s degree or higher, such as technical support engineer or software support analyst roles.
H-2B Visa: For temporary non-agricultural workers, such as seasonal customer support positions.
TN Visa: For Canadian and Mexican citizens who work in certain professional occupations, including customer support representatives or technical support specialists.
Requirements to Apply for Chat Support Jobs in USA with Visa Sponsorship
Here are the basic requirements needed to apply for a chat support job in USA:
- Strong communication Skills
- Interpersonal skills
- Proficiency in written and verbal English
- Experience in customer service or related fields
- Authorization to work in USA via visa sponsorship
- Compliance with visa regulations and requirements
- High school diploma or an equivalent
- Ability to follow instructions
- Excellent practical skills
You might be given other requirements to fulfill based on the varying standards of the company and the role you play.
Where to Find Chat Support Jobs in USA with Visa Sponsorship
Here are the best job listing sites where you can browse for chat support jobs in USA with visa sponsorship:
- Indeed
- Glassdoor
- Monster
- CareerBuilder
- SimplyHired
- ZipRecruiter
- Remote. co
You can browse through these sites to find the right chat support job for you in the right location with ease.
How to Apply for Chat Support Jobs in USA with Visa Sponsorship
To apply for a chat support job in USA with visa sponsorship, here are the following steps you need to know about:
- Select any of the job listing sites mentioned above. E.g: “https://www.monster.com/”
- Launch the search bar
- Type this in “Chat Support Jobs in USA with Visa Sponsorship’
- Change the current location to the USA
- Click on Search
- Once the results load, you can go through the available jobs listed and find the one that best suits your qualifications, experience, and interests.
- Submit all required documents and qualifications
- Click on Apply Now to complete the process
Once that step is successful, you only have to follow every other onscreen direction to complete the application process. Then, you wait for the feedback from the hiring employer and if you are interviewed, the visa application process commences.
Frequently Asked Questions
Here are some frequently asked questions you can check out:
Can I work as a chat support professional in USA if I’m not a U.S. citizen?
Yes, many companies in USA are willingly sponsoring visas for qualified foreign chat support professionals around the world. No matter where you are, as long as you have the skills they seek, you are qualified enough to work in USA.
What types of visas do I apply for chat support roles?
You can apply for the H-1B, H-2B, and TN visas, as they are the commonly used types that are sponsored for chat support positions.
Are there opportunities for career advancement as a chat support professional?
Yes, one of the benefits of working as a chat support professional in USA is that there are opportunities to advance their careers through additional training, certification, and specialization in areas such as technical support, sales support, or product management.